The opportunity as Operations Associate

Obra is building a world-class team.

As an Operations Associate, you’ll work closely with our CEO, Joachim, to help run the company and improve how we operate.

You’ll free up Joachim’s time by owning day-to-day operations, coordinating the patient journey, supporting hiring and finance administration, working with vendors and professional partners, and improving our internal systems. You’ll also be a spare pair of hands across clinic operations, pharmacy, growth, and customer support.

You’ll take on problems, solve them, and build better systems so they stay solved. Over time, you’ll have the opportunity to own larger projects and areas of the company.

This is a full-time role based in Metro Manila. The work will be partly remote, but you must be available for on-site work in Ortigas and errands around Metro Manila when needed.

You’ll report directly to Joachim and work closely with Obra’s clinical, pharmacy, regulatory, and operations leads.

Key responsibilities

Clinical

• Coordinate patients from assessment through consultation, pharmacy fulfilment, delivery, follow-up, and refill
• Schedule consultations and ensure doctors receive the required patient information
• Support clinician recruitment, onboarding, scheduling, and administration
• Coordinate laboratory requests, payment issues, refunds, and pharmacy handoffs
• Answer non-clinical patient questions and escalate medical concerns
• Identify problems in the patient experience and help improve the underlying systems

Company

• Coordinate vendors, contractors, deliveries, equipment, and site requirements
• Keep launch projects, deadlines, and operational trackers current
• Support hiring, onboarding, payroll, invoices, and company documentation
• Coordinate requirements with lawyers, accountants, regulators, and other external professionals
• Improve internal systems across Notion, task management, files, meetings, and communication
• Take ownership of research and special projects that free up the founder’s time

What you must have

• Relevant experience in operations, healthcare, logistics, consulting, executive support, or an early-stage company is useful, but not required
• Fresh graduates with strong evidence of ownership and execution are welcome to apply
• Strong organization and the ability to manage multiple projects
• End-to-end ownership and a record of closing loops
• Clear written and spoken English and Filipino
• Comfort with spreadsheets, Notion, task-management tools, and no-code systems
• Calm judgment, resourcefulness, and willingness to do hands-on work
• Ability to travel around Metro Manila and work on-site in Ortigas when needed

Nice to have